Teledyne Technologies

  • IT Support Technician

    Job Locations US-CA-Mountain View
    Requisition ID
    2018-7639
    Company Name
    Teledyne Technologies (ITSS)
    Shift
    1st Shift - Day
    Citizenship/Visa Requirement
    US Citizen/Perm Resident/ Other US Person
  • Company Overview

    Teledyne is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.    

    If you need assistance or an accommodation while seeking employment, please email  teledynerecruitment@teledyne.com or call (805)373-4545.  Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.  

    Position Summary and Responsibilities

    Provide local client IT support when the Help Desk cannot fill a request or resolve an issue remotely. Install hardware and perform hardware refreshes and manage break-fix of hardware. Perform system administration at the site level as needed.

    Essential Duties and Responsibilities

     

    • Deskside Support function (approximately 75%)
    • Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively
    • Research and utilize necessary resources to troubleshoot new and complex problems
    • Record and track interaction with end-users and related activities in the service desk tool
    • Create Knowledge Base articles as repetitive issues arise
    • Provide site IT support encompassing:
    • PC configuration and troubleshooting - OS, hardware, and software;
    • PC maintenance/preventative maintenance;
    • Printer installation, networking, configuration and troubleshooting;
    • New user setup on Active Directory network;
    • Support for client applications;
    • Troubleshooting phone issues that Help Desk cannot resolve and escalates to local support
    • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
    • Maintain department loaner equipment and administer checkout process
    • Review and record daily event logs
    • Call software and hardware vendors to request service regarding defective products
    • Support equipment used in conference rooms and auditorium

     

    • System Administration function (approximately 25%)

    Responsibilities may include some or all of the following:

     

    • Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required
    • VMWare administration and troubleshooting
    • NetApp administration and troubleshooting
    • Upgrade and update PC and Server software packages
    • Install hardware and perform hardware refreshes for all sites being supported
    • Review and record daily backup logs
    • Maintain organization of the server room
    • Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
    • Network cabling activities, where applicable
    • Manage permissions groups, OUs, and group policies in Active Directory
    • Support compliance initiatives and audits
    • Phone and voicemail system maintenance
    • Provide IT support for all systems/applications that may be local to the site(s) being supported
    • Perform project work as directed
    • Perform other operational duties as directed

    Qualifications

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

     

    • Analytical - Collects and researches data; uses intuition and experience to complement data.
    • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in individual problem solving situations.
    • Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills.
    • Oral Communication - Speaks clearly; listens and gets clarification; responds well to questions; participates in meetings.
    • Written Communication - Writes clearly and informatively; able to read and interpret written information.
    • Teamwork – Gives and welcomes feedback; supports everyone’s efforts to succeed.
    • Business Acumen - Understands business implications of decisions.
    • Ethics - Treats people with respect; works with integrity and ethically; upholds organizational values.
    • Organizational Support - Follows policies and procedures; supports organization’s goals and values.
    • Judgment - Includes appropriate people in decision-making process.
    • Motivation – Demonstrates persistence and overcomes obstacles.
    • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
    • Professionalism – Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
    • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
    • Quantity – Completes work in a timely manner; strives to increase productivity.
    • Safety and Security – Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and material properly.
    • Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
    • Initiative – Seeks increased responsibilities; asks for and offers help when needed.
    • Innovation – Generates suggestions for improving work.

     

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Education and/or Experience

      • 7-10 years of experience in Windows-based desktop support environments.
      • 2-3 years of experience supporting basic server and network activities.
    • Appropriate tertiary qualifications, technical trade school graduate or currently undertaking studies to obtain these qualifications.

     

    Language Skills

    • Ability to read and interpret documents such as policies and procedures, reports, operating instructions and manuals.
    • Ability to effectively communicate both verbal and written.

     

    Mathematical Skills

    • Ability to perform basic addition, subtraction, multiplication, and division.

     Reasoning Ability

    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Strong analytical and problem solving skills applied to issues containing complex variables in differing situations.
    • Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources.

    Computer Skills

    • Windows 8, Windows 7, Windows XP
    • Office 2013, 2010, 2007, 2003 (including Outlook)
    • Anti-virus and malware tools
    • Imaging tools such as Norton ghost
    • Windows Server all varieties
    • Linux/Unix (where applicable)
    • Virtualization technologies such as VMWare
    • NetApp/Storage devices (where applicable)
    • Switch Management
    • Active Directory
    • Good knowledge of current hardware technologies
    • Ability to learn and adapt to new technologies

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