Teledyne Technologies

  • IT Technical Specialist

    Job Locations US-CA-El Segundo
    Requisition ID
    2018-7289
    Company Name
    Teledyne Technologies Incorporated
    Shift
    1st Shift - Day
    Citizenship/Visa Requirement
    US Citizen/Perm Resident/ Other US Person
    Internal Code (for CareerBuilder)
    #CB#
  • Company Overview

    Teledyne is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.    


    If you need assistance or an accommodation while seeking employment, please email  teledynerecruitment@teledyne.com or call (805)373-4545.  Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.  

    Position Summary and Responsibilities

    Summary


    Provide local client IT support Install hardware and software and perform hardware refreshes and manage break-fix of hardware. Ensure all standards and guidelines are followed as per department requirements.


     


    Essential Duties and Responsibilities


     



    • Deskside Support function

      • Respond to all tickets assigned to you (as well as taking tickets out of the Deskside Support queue and resolve issues efficiently and effectively

      • Research and utilize necessary resources to troubleshoot new and complex problems

      • Record and track interaction with end-users and related activities in the service desk tool

      • Create Knowledge Base articles as repetitive issues arise and ensure share resolutions with team for issues that could arise for other users.

      • Provide site IT support encompassing:



    • PC configuration and troubleshooting - OS, hardware, and software;

    • PC build , fix and preventative maintenance;

    • Printer installation, networking, configuration and troubleshooting;

    • New user setup on Active Directory network;

    • Support for client applications including installing software;

    • Troubleshooting phone issues

    • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.

    • Maintain department loaner equipment and administer checkout process

    • Call software and hardware vendors to request service regarding defective products

    • Support equipment used in conference rooms and auditorium

    • Escalate appropriately to other ITSS teams for help in issue resolution as appropriate.

    • Ensure escalation processes are followed to ensure management is aware of critical issues.


    Perform other operational duties as directed

    Qualifications

    To perform the job successfully, an individual should demonstrate the following competencies:


     



    • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in individual problem solving situations.

    • Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills.

    • Oral Communication - Speaks clearly; listens and gets clarification; responds well to questions; participates in meetings.

    • Written Communication - Writes clearly and informatively; able to read and interpret written information.

    • Teamwork – Gives and welcomes feedback; supports everyone’s efforts to succeed.

    • Ethics - Treats people with respect; works with integrity and ethically; upholds organizational values.

    • Organizational Support - Follows policies and procedures; supports organization’s goals and values.

    • Judgment - Includes appropriate people in decision-making process.

    • Motivation – Demonstrates persistence and overcomes obstacles.

    • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.

    • Professionalism – Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

    • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    • Quantity – Completes work in a timely manner; strives to increase productivity.

    • Safety and Security – Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and material properly.

    • Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.

    • Innovation – Generates suggestions for improving work.


     


    Qualifications


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


     


    Education and/or Experience



    • 3-5 years of experience in Windows-based desktop support environments

    •  


    Language Skills



    • Ability to read and interpret documents such as policies and procedures, reports, operating instructions and manuals



    • Ability to effectively communicate both verbal and written


     



    •  


    Mathematical Skills



    • Ability to perform basic addition, subtraction, multiplication, and division

    •  


    Reasoning Ability



    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

    • Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources

    •  


    Computer Skills



    • Windows XP, Windows 7, Windows 10

    • Active Directory

    • Office 2010, 2016, Office 365 (including Outlook)

    • Good knowledge of current hardware technologies (Dell experience preferred)

    • Ability to learn and adapt to new technologies


     


    Other Qualifications



    • Ability to travel to other sites as needed

    • U.S. Person for access to ITAR-controlled technical data


     


    ITAR regulations dictate that information and material pertaining to defense and military related technologies may only be shared with US Persons unless authorization from the Department of State is received or a special exemption is used.


    A "U.S. person" can be:



    1. A U.S. citizen;

    2. A permanent resident who does not work for a foreign company, a foreign government, or a foreign governmental agency/organization;

    3. A political asylee;

    4. A part of the U.S. government, or

    5. A corporation, business, organization, or group that is incorporated in the United States under U.S. law.

    6. A foreign person is any person who is not a lawful permanent resident of the U.S. and includes foreign governments and organizations.



    • Ability to travel to other sites as needed

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