Teledyne Technologies

  • Customer Support Manager - North America

    Job Locations US-CA-El Segundo
    Requisition ID
    2018-6760
    Company Name
    Teledyne Controls
    Shift
    1st Shift - Day
    Citizenship/Visa Requirement
    US Citizen/Perm Resident/ Other US Person
    Internal Code (for CareerBuilder)
    #CB#
  • Company Overview

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    Requisition ID: 2018-6760

    Job level: Manager Level

    Category: Support Engineering

    Work location: El Segundo (California)

    Employee status: *Full-time Regular Employee

    Shift: Day, 1st Shift 

     

    Company Statement

    Since 1964, Teledyne Controls has been working closely with civil and military aircraft operators worldwide. The company counts over 300 airlines among its valued clients, including the world’s major carriers. We also works directly with the aircraft manufacturers, supplying products to the major OEMs, such as Airbus and Boeing. Fundamental to our success are our core values which includes dedication to every employee and client’s success; Innovation that matters - for our company and for the world; Trust and personal responsibility in all relationships!

     

    Our adaptable suite of products include Data Acquisition & Management Systems, Wireless Data Transfer Systems, Flight Data Analysis & Investigation Solutions, Data Loading Solutions, Aircraft Network Systems, Aircraft Manufacturer and Supplier. Combined together, these products provide comprehensive data management solutions that leverage aircraft data intelligence and create value for our customers.

     

    Are you looking to be part of a dynamic and growing organization?  Teledyne Controls is EveryWhereYouLook! and looking for the best available talent to support our growth.

    Position Summary and Responsibilities

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    Teledyne Controls’ has an exciting opportunity as a Customer Support Manager, supporting North America, for our Support Engineering division.  Under minimal supervision, this position is responsible for providing support to our North America region by working with all the major airlines, their-party suppliers, Bizjet operators, and leasing companies. 

     

    Key Functions

    • Participate in all operational aspects of the North America regional instrument field support, which includes pre- and post-sales support, installation, customer training, instrument preventive maintenance, repair and service support
    • Develop and maintain strong internal and external customer relationships by acting as a liaison between the customer and various departments, bringing field issues in-house and providing necessary follow up
    • Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
    • Deploy and recommend improvements to equipment installation and operational qualification test plans and protocols in accordance with design requirements, operational needs, and applicable standards
    • Mentor and/or supervise Field Service Engineers, providing support for any questions or escalations
    • Attend meetings, seminars and customer site visits, requiring domestic and international travel (up to 60% of the time).

    Supervisory Responsibilities

    • Managing one or more Field Engineers or Product Support Engineers responsible to assign tasks, set priorities, and monitor quality of work performed as well as timecard approvals, performance reviews, and compliance with company policies and procedures

    Qualifications

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    Required

    • Bachelor's degree (B. A.) in an Information Technology, Computer Science Engineering, Electrical Engineering, Computer Engineering or other similar relevant discipline from four-year College or University
    • At least a minimum of four (4) to seven (7) years’ of related experience and/or training; or equivalent combination of education and experience
    • Advance knowledge with Microsoft Office applications tools: Outlook, Word, Excel, PowerPoint, Project, Visio, and Abode Acrobat
    • Excellent verbal and written communication skills. Must speak conversational English. Ability to communicate with global customers and staff via telephone, email and in person. Ability to write instructions and reports 

    Preferred

    • SalesForce CRM experience is desired 

    Requirement

    In our efforts to maintain a safe and drug-free workplace, Teledyne Controls requires that candidates complete a satisfactory background check and pass a drug screen prior to employment.

     

    Company Benefits

    Medical, Dental, Vision Plans

    Life Insurance

    401(k) Plan

    Paid Sick Days

    Paid Holidays

    Tuition Reimbursement

    RideShare Program

    Credit Union Membership

    A variety of Employee Discounts

    Employee Wellness Program

    Continuous Professional Development

     

    Equal Opportunity Commitment

    @Teledyne, we are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.  If you need assistance or an accommodation while seeking employment, please email teledynerecruitment@teledyne.com or call (805)373-4545.  Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  Please note that only those inquiries concerning a request for reasonable accommodation will receive a response. 

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