Teledyne Technologies

Product Support Engineer 1

Job Locations US-CA-El Segundo
Requisition ID
Company Name
Teledyne Controls
1st Shift - Day
Citizenship/Visa Requirement
US Citizen/Perm Resident/ Other US Person
Internal Code (for CareerBuilder)

Company Overview

Requisition ID: 2018-6276

Job level: Entry-Level

Category: Engineering

Work location: El Segundo (California)

Employee status: *Full-time Regular Employee

Shift: Day, 1st Shift 


Company Statement

Since 1964, Teledyne Controls has been working closely with civil and military aircraft operators worldwide. The company counts over 300 airlines among its valued clients, including the world’s major carriers. We also works directly with the aircraft manufacturers, supplying products to the major OEMs, such as Airbus and Boeing. Fundamental to our success are our core values which includes dedication to every employee and client’s success; Innovation that matters - for our company and for the world; Trust and personal responsibility in all relationships!


Our adaptable suite of products include Data Acquisition & Management Systems, Wireless Data Transfer Systems, Flight Data Analysis & Investigation Solutions, Data Loading Solutions, Aircraft Network Systems, Aircraft Manufacturer and Supplier. Combined together, these products provide comprehensive data management solutions that leverage aircraft data intelligence and create value for our customers.


Are you looking to be part of a dynamic and growing organization?  Teledyne Controls is EveryWhereYouLook! and looking for the best available talent to support our growth.

Position Summary and Responsibilities

Teledyne Controls is seeking an eager and motivated Product Support Engineer 1 to provide direct engineering support to our customer base, providing all functional support necessary including addressing all technical inquiries from the customer and Field Engineers covering installations, operations, training, and documentation.


Key Functions:

  • Serves as a focal contact for customer questions and field engineer support to answer questions regarding product lines as assigned
  • Provides engineering support to customers through the performance of projects such as on-site installation, fault troubleshooting, and training of complex equipment and systems
  • Provides guidance on product entry into service, system integration support, and production optimization
  • Enter documentation in CRM database, review, and track on a daily interval; providing updates to the customer and management
  • Communicates and collaborates with other departments to solve complex issues involving various elements
  • Seeks solution avenues to problems and assists customers to work through technical difficulties
  • Receive customer feedback and escalate appropriately for future consideration
  • Continuously learning about product updates and new technologies
  • Create Service Bulletins, CMM’s, and support troubleshooting in the El Segundo repair facility
  • Conduct training to the Customers on operation and maintenance of Teledyne Controls’ Products
  • Performing troubleshooting on an Aircraft to resolve the issue or procedure as required
  • Provides support by traveling to Customer sites, industry conferences as necessary



  • Bachelor's degree (B. A.) in Engineering, applied Science or Aeronautical disciplines
  • At least one (1) to three (3) years’ of related experience and/or training; or equivalent combination of education and experience
  • Intermediate knowledge in Microsoft Office application tools: Outlook, Word, Excel, PowerPoint)
  • Able to enter, monitor and report on issues using a CRM Helpdesk tool
  • Clear and concise communication skills (verbal/written documentation) in the English language via telephone, email, cloud applications
  • Good interpersonal skills and a positive attitude that has obtained results on previous efforts where challenges and obstacles exist
  • This position requires up to 25% domestic travel and up to 15-20% International travel
  • Subject to FAA/DOT Program
  • Must be a U.S. Person due to iTAR restrictions  


  • Familiar with Avionics, Aviation, and/or Aerospace specifications, processes, and materials 
  • Experience with any of the following programming languages: Microsoft SQL, Java, JavaScript, C#, C++ Python 
  • Experience with cloud CRM helpdesk tools such as (Salesforce, Oracle, SAP, Microsoft CRM) 
  • Basic software knowledge of DFDAU, FDIMU, MFDAU, AGS, and GBAT 



In our efforts to maintain a safe and drug-free workplace, Teledyne Controls requires that new hires complete a satisfactory background check. This is a covered position - a FAA Safety sensitive position, which requires new hires under this program to pass a pre-employment FAA Drug and Alcohol screening.  All employees under this program will be sugject to random FAA Drug and Alcohol testing throughout their employment at Teledyne Controls.


Company Benefits

Medical, Dental, Vision Plans

Life Insurance

401(k) Plan

Paid Sick Days

Paid Holidays

Tuition Reimbursement

RideShare Program

Credit Union Membership

A variety of Employee Discounts

Employee Wellness Program

Continuous Professional Development


Equal Opportunity Commitment

@Teledyne, we are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.  If you need assistance or an accommodation while seeking employment, please email or call (805)373-4545.  Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

Requisition Post Information* : Posted Date



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