Teledyne Technologies

IT Technical Specialist

Job Locations US-TX-Houston
Requisition ID
2018-6218
Company Name
Teledyne Technologies Incorporated
Shift
1st Shift - Day
Citizenship/Visa Requirement
US Citizen/Perm Resident/ Other US Person

Company Overview

Teledyne provides enabling technologies for industrial growth markets. We have evolved from a company that was primarily focused on aerospace and defense to one that serves multiple markets that require advanced technology and high reliability. These markets include deepwater oil and gas exploration and production, oceanographic research, air and water quality environmental monitoring, factory automation and medical imaging.

 

Teledyne is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.    

 

If you need assistance or an accommodation while seeking employment, please email  teledynerecruitment@teledyne.com or call (805)373-4545.  Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

Position Summary and Responsibilities

General Deskside Support

  • Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively
  • Research and utilize necessary resources to troubleshoot new and complex problems
  • Record and track interaction with end-users and related activities in the service desk tool
  • Create Knowledge Base articles as repetitive issues arise
  • Gather information for and submit monthly, quarterly, and semi-annual IT Sox reviews for Teledyne D.G.O'Brien
  • Provide site IT support encompassing:
    • PC configuration and troubleshooting - OS, hardware, and software
    • PC maintenance/preventative maintenance
    • Printer installation, networking, configuration and troubleshooting
    • New user setup on Active Directory network
    • Support for client applications
    • Troubleshooting phone issues that Help Desk cannot resolve and escalates to local support
    • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
    • Maintain department loaner equipment and administer checkout process
    • Review and record daily event logs
    • Call software and hardware vendors to request service regarding defective products
    • Support equipment used in conference rooms and auditorium

System Administration
Responsibilities may include some or all of the following:

  • Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required
  • VMWare administration and troubleshooting
  • NetApp administration and troubleshooting
  • Upgrade and update PC and Server software packages
  • Install hardware and perform hardware refreshes for all sites being supported
  • Review and record daily backup logs
  • Maintain organization of the server room
  • Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
  • Network cabling activities, where applicable
  • Manage permissions groups, OUs, and group policies in Active Directory
  • Support compliance initiatives and audits
  • Phone and voicemail system maintenance
  • Provide IT support for all systems/applications that may be local to the site(s) being supported
  • Perform project work as directed
  • Perform other operational duties as directed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Minimum 5 years of experience in Windows-based desktop support environments
  • 1-2 years of experience supporting basic server and network activities
  • Associate's degree (A.A.) or equivalent combination of education and experience
  • Technical certifications are preferred

Knowledge, Skills & Abilities

  • Ability to read and interpret documents such as policies and procedures, reports, operating instructions and manuals
  • Ability to effectively communicate both verbal and written
  • Ability to perform basic addition, subtraction, multiplication, and division
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Strong analytical and problem solving skills applied to issues containing complex variables in differing situations
  • Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources
  • Consistently displays exemplary ethics and business conduct and performs work cognizant of safe work practices
  • Computer Skills:
    • Windows 7, 8, 10
    • Active Directory
    • Office 2003, 2007, 2010 (including Outlook)
    • Virtualization tools such as VMWare or Norton Ghost
    • Good knowledge of current hardware technologies
    • Ability to learn and adapt to new technologies

Other Qualifications

  • Ability to travel to and support other Teledyne sites as needed
  • U.S. Person for access to ITAR-controlled technical data

 

Working Environment/Conditions

  • No hazardous or significantly unpleasant conditions
  • Work is normally performed in a typical interior/office work environment

Physical and Mental Activities and Requirements

  • Entails a lot of walking around to attend end-user computers
  • Entails picking up heavy objects and being able to walk around and push a heavy cart
  • Requires the ability to setup and connect cables under desks and in wiring closets, which may include bending, crouching, and kneeling
  • Requires the ability to operate and interact with any computer
  • Requires the ability to communicate with users to determine IT issues, analyze complex problems, and troubleshoot solutions

Requisition Post Information* : Posted Date

2/9/2018

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