Teledyne Technologies

Customer Service Representative

US-NY-Chestnut Ridge
Requisition ID
2017-5437
Company Name
Teledyne LeCroy Inc.
Shift
1st Shift - Day
Citizenship/Visa Requirement
No Restrictions
Internal Code (for CareerBuilder)
#CB#

Company Overview

Teledyne LeCroy, Inc. designs, manufactures and markets state of the art test and measurement equipment. Originally founded as LeCroy Corporation in 1964, the company was acquired by Teledyne Technologies (NYSE: TDY) in 2012 and now operates as a wholly owned subsidiary. Teledyne LeCroy currently employs over 500 professionals with sales and service locations across the world.
 

Position Summary and Responsibilities

Our Chestnut Ridge, NY location is looking for a Part-Time Customer Service Representative who is detail oriented and a self-motivated individual. This individual will be responsible for internal and external customer facing order quoting and processing.  This function helps ensure our legal compliance and provides export administration and control within government rules and regulations, including appropriate licensing for shipments for sales orders.

This is a part-time position working approximately 20/25 hours per week - - expected hours are 9:00am to 2:00pm daily with some flexibility.

 

This person will work with both internal and external customers on the following tasks:

  • Reviewing sales orders for accuracy and resolving order discrepancies
  • Entering orders into an ERP booking system and issuing price quotations
  • Tracking shipment status and proactively communicate as appropriate
  • Engaging in heavy customer contact via e-mail and phone
  • Preparing formal quotations and proposals for commercial, rental and lease customer as requested by Sales Engineers and Customers
  • Proof all orders for accuracy and release by the end of business each day. Assists other CSRs in ensuring the accuracy of orders.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Communicates and interfaces with other departments to expedite shipments and resolve customer issues.
  • Resolves customer complaints and/or issues in a proactive and timely manner, raising critical issues to the management when necessary.
  • Back up other customer service representatives, as necessary

Qualifications

 

  • College degree or equivalent
  • Similar work/business experience
  • Proficiency with e-mail along with excellent Excel and Word skills
  • Experience reading and understanding POs and contracts
  • Basic understanding of accounting principles
  • Be detail oriented 
  • Ability to be flexible, and work in a constantly changing and dynamic environment
  • Ability to multi-task activities, set priorities, and achieve deadlines is key to successful performance

Teledyne is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law. 

Requisition Post Information* : Posted Date

11/21/2017

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