Teledyne Technologies

Domestic Customer Service Associate

US-NE-Lincoln
Requisition ID
2017-5243
Company Name : Name
Teledyne Isco
Shift
1st Shift - Day
Citizenship/Visa Requirement
US Citizen/Perm Resident/ Other US Person
Internal Code (for CareerBuilder)
#CB#

Company Overview

Teledyne is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.    

If you need assistance or an accommodation while seeking employment, please email  teledynerecruitment@teledyne.com or call (805)373-4545.  Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.  

Position Summary and Responsibilities

Purpose Statement:

Provide quality Customer Service by interacting with customers including Isco channel partners and internal departments related to all aspects of processing orders, product pricing, recommending products, order shipment status and other types of standard inquiries normally handled by this type of position. The Customer Service Representative is the first point of contact with customers and therefore provides an image and first impression of the business and as such individuals in this position must be customer focused and have strong skill sets in all forms of communications and in handling challenging communications with customers.

 

Results Expected:

  1. Meets customers' needs and expectation by providing them with information and/or documents such as those listed below:

Order Confirmations

Product Information

Inquiries about pricing, transportation costs and arrangements, product availability, order status and estimated delivery, etc.

Requests for quotes, terms and special products.

Teledyne Isco’s channel partners

Other customer questions and concerns including special requests

  1. Provides exceptional Customer Service by always being available for customer’s phone calls and ensuring phones are staffed properly per Customer Service Management guidelines.
  2. Enters orders accurately and timely finding the best available delivery dates to satisfy the customer's request and communicating as appropriate with customers and internal employees as necessary to ensure the organization is aligned with the details of the order. Ensure customer receives an order confirmation as appropriate per TDY policy.
  3. Assures customer questions are handled promptly, efficiently, and accurately by knowing the appropriate person to contact.
  4. Works with Customer Service Management, Customer Finance Services, Operations and other departments as necessary to support the need that all shipment holds issues are cleared in a timely manner to allow for on-time delivery. The focus for this position is to ensure that hold issues managed by the Customer Service Department are cleared and to be aware of other departments holds so that the Customer Service Department can communicate with customers in the event of a potential late shipment. In the event of late shipments, be proactive in keeping the customers and other internal key personnel informed of future revised shipment dates.
  5. Enters new customers and updates customers’ master records as per LFI and/or Isco respective guidelines.
  6. Facilitates the return of merchandise by determining if the merchandise is returnable and if so, follows the company’s policy and procedures to ensure approval documentation is provided for the return.
  7. Keeps informed about all Teledyne Isco products both present and past, including basic modes of operation and technical specifications by maintaining a detailed reference book and attending scheduled training meetings.
  8. Complies with Teledyne’s, LFI and Isco’s policies and procedures regarding Export Compliance. Inform supervisor of any concerns of violations that come to their attention.
  9. Recommends process improvements in support of improved customer service.
  10. Maintain an organized work area including keeping policies, procedures and literature organized and updated.
  11. Assists in achieving the goals of the department and the business by performing other duties as assigned.

 

Qualifications

Equipment Operated:

   Telephone                                         Printer

   Personal Computer                           Copier

   Calculator                                         FAX machine

 

Education and/or Experience:

Associate's degree from a two-year college and two years Customer Service experience and/or training, or equivalent combination of education and experience.

 

Job Specifications:

  1. Working knowledge of duties and responsibilities of a similar position usually obtained in 2 to 4 years working as a Customer Service Representative.
  2. Demonstrate the ability to articulate ideas clear, both orally and in writing; to listen accurately and to establish rapport with people from a variety of backgrounds.
  3. Maintain a high degree of accuracy involving detailed work.
  4. Intermediate knowledge of Microsoft Word, Excel, and Outlook, and use of the Internet.
  5. Ability to work on multiple projects simultaneously while keeping track of progress and meeting deadlines.
  6. Possess a technical aptitude for learning new products.
  7. Working knowledge of math for calculating of discounts and percentages.
  8. Demonstrated ability to adjust work schedule under pressure to meet needs of customer.

Physical Activity: Frequent sedentary and seldom light work is involved in a typical office or administrative environment.

Mental Demands: Requires ability to mentally multi-task and ability to quickly understand and execute new concepts, procedures and information

Physical Requirements: This job requires frequent fingering, talking, hearing, and repetitive motions.

Requisition Post Information* : Posted Date

10/10/2017

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