Teledyne Technologies

Sales Support Lead

US-NE-Omaha
Requisition ID
2017-5046
Company Name : Name
Teledyne CETAC Technologies
Shift
1st Shift - Day
Citizenship/Visa Requirement
No Restrictions
Internal Code (for CareerBuilder)
#CB#

Company Overview

Teledyne is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.    

If you need assistance or an accommodation while seeking employment, please email  teledynerecruitment@teledyne.com or call (805)373-4545.  Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.  

Position Summary and Responsibilities

Summary:

 

This position is responsible for driving inside sales and marketing programs as defined by sales management. Provide potential and existing customers with pre- to post-sales support. Act as the sales department lead for corporate initiatives involving internal departments such as sales, product management, accounting, and IT. Document internal processes and procedures to ensure efficient day-to-day operations of the department on a global basis. Provide support for customer phone calls, instrument and spare parts order entry, and other sales and customer service related issues. Overall contributes to quality customer service and helps the sales team meet its targets. Handling all internal facing department requests for sales orders, including automation demo shipments, special design requests, and other internal sales orders.

 

Primary Responsibilities:

 

  • Demonstrate exceptional customer service and leadership skills while working with internal and external customers.  
  • Create and administer sales programs to drive corporate revenues
  • Update Customer Relationship Management tools
  • Maintain most current customer, sales and pricing information in ERP software package in response to changing corporate requirements
  • Work with Production team to develop improvements and efficiencies in sales order process
  • Create training materials, internal processes and written procedures to improve departmental efficiencies and ensure continuation of operations
  • Monitor automated blanket ordering from OEM’s; contact buyers from OEM companies as needed to work through sales processes and report status to management
  • Process quotations for parts and instruments for domestic, international and OEM sales
  • Provide support to the team for customer queries, pricing requests, order entry and other sales related issues
  • Support Customer Support Center Manager, Direct Sales Manager, Vice President of Global Sales, and General Manager of business unit as requested
  • Other duties as assigned

Qualifications

Competencies:

 

  • Problem Solving – Identifies and resolves problems in a timely manner. Gathers and analyzed information skillfully. Uses reason even when dealing with emotional topics.
  • Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
  • Interpersonal Skills – Maintains confidentiality. Keeps emotions under control. Remains open to others’ ideas and is comfortable with trying new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions.
  • Written Communication – Writes clearly and informatively. Presents numerical data effectively. Able to read and interpret written information.
  • Business Acumen – Understands business implications of decisions. Displays orientation to profitability.
  • Cost Consciousness – Contributes to profits and revenue.
  • Diversity – Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.
  • Ethics – Treats people with respect. Keeps commitments. Works with integrity and ethically.
  • Organizational Support – Follows policies and procedures. Supports organization’s goals and values.
  • Judgment – Displays willingness and confidence to make decisions. Exhibits sound and accurate judgment. Includes appropriate people in decision-making process.
  • Planning/Organizing – Prioritizes and plans work activities. Uses time efficiently.
  • Professionalism – Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position.
  • Quality – Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality.
  • Quantity – Meets productivity standards. Completes work in a timely manner.
  • Safety and Security- Observes safety and security procedures. Reports potentially unsafe conditions.
  • Attendance/Punctuality – Is consistently at work and on time. Ensures work responsibilities are covered when absent.

 

Qualifications:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Experience and/or Education:          

 

Ideal candidate has 5 years’ experience in inside sales, preferably with a general knowledge on scientific equipment. Familiarity with Microsoft AX based ERP software and SalesForce is a plus.

 

High school diploma or general education degree (GED) and three to five years related experience and/or training. Associates or Bachelor degree a plus. Successful completion of Sales Support duties in

Requisition Post Information* : Posted Date

9/6/2017

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