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This position is responsible for driving inside sales and marketing programs as defined by sales management. Provide potential and existing customers with pre- to post-sales support. Act as the sales department lead for corporate initiatives involving internal departments such as sales, product management, accounting, and IT. Document internal processes and procedures to ensure efficient day-to-day operations of the department on a global basis. Provide support for customer phone calls, instrument and spare parts order entry, and other sales and customer service related issues. Overall contributes to quality customer service and helps the sales team meet its targets. Handling all internal facing department requests for sales orders, including automation demo shipments, special design requests, and other internal sales orders.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and/or Education:
Ideal candidate has 5 years’ experience in inside sales, preferably with a general knowledge on scientific equipment. Familiarity with Microsoft AX based ERP software and SalesForce is a plus.
High school diploma or general education degree (GED) and three to five years related experience and/or training. Associates or Bachelor degree a plus. Successful completion of Sales Support duties in