Teledyne Optech and Teledyne CARIS have united to form the new Teledyne Geospatial offering holistic solutions to seamlessly map land and sea through the integration of industry-leading lidar sensors and world-renowned software workflows.

Teledyne Optech has been a world leader in the design, development, and manufacture of advanced lidar instruments for 40 years. Teledyne Optech is a pioneer in sensor technology with decades of experience in lidar and photogrammetry, as well as auxiliary technologies such as GPS, inertial measurement systems, and waveform digitization. Our rugged, reliable, and innovative lidar and camera products are deployed on all seven continents—and even on other planets, where for instance a Teledyne Optech lidar provided proof of precipitation on Mars.

Teledyne CARIS is the world’s leading developer of geospatial software for ocean mapping and marine information systems with its headquarters in Fredericton, Canada. We offer an integrated suite of software that specializes in processing sonar and LiDAR data, managing and analyzing large data sets, producing charts and maps, and serving data over the internet as well as other specialized needs. Our software is used by government agencies, defence organizations, commercial survey companies as well as the research and academic community.

Our Customer Service Advisors are the part of the dynamic Customer Service team that forms the backbone of our Support & Training business. The team is made up of mix of specialists to support our range of Lidar sensors and software solutions.

Reporting to the Customer Service Team Lead , the Customer Service Advisor for our Topo Bathy Lidar system is highly skilled geospatial professional with in-field survey experience, they are an excellent communicator, capable of in-depth trouble shooting and problem solving and assist our customers on a daily basis with respect to technical inquires.  The Customer Service Advisor is in regular communication with key clients to advise them on the latest advancements and efficiencies being rolled out in our latest solutions.

Your main tasks & responsibilities:

• Provide first line technical support to our customers using our TopoBathy Systems
• Provide software training in the office as well as at client sites primarily throughout the Americas and occasionally in Europe and the Asia Pacific region
• Develop close working relationships with existing and new clients
• Analyze client data, systems and issues, identify technical problems
• Suggest software workflows enhancements and test new capabilities
• Creation and maintenance of knowledge base content and training materials
• Be prepared to get involved in marketing and sales activities, including attending conferences and exhibitions; taking part in webinars and conducting demos for clients
• Provide expert consultancy, once fully experienced within this role.

You will bring the following qualifications:

• At minimum a Bachelor degree in an Geospatial discipline, ideal candidate with have a degree in Geomatics Engineering
• Minimum 4 years work experience in the survey industry, candidates with TopoBathy Lidar experience will be at an advantage and will be paid a premium
• Ability to provide technical classroom training courses and workshops at conferences
• Fluency in English and ideally a second language
• Ability to travel up to 3 months a year, typically 1 week per month
• Strong social, cultural and communication skills

To be successful in this role, you will have the following mind set:

• You thrive on direct customer interaction;
• You are motivated by helping other people;
• You strive to learn new things and gain more knowledge on the latest innovations;
• You are highly organized and able to manage several tasks at the same time
• You are capable of adapting rapidly to evolving situations