Teledyne Analytical Instruments is a world leader in the design and manufacturing of high quality gas and liquid analyzers. With over 50 years of experience, Teledyne’s product line includes electrochemical sensors, analyzers, and custom systems which combine expertise in electronics, chemistry and engineering. TAI provides scientific solutions for chemical analysis problems.

Summary: Provide technical support, in-house and on-site repair, and training for customers, Field Service Technicians, Sales Representatives and OEMs. Also provide feedback on the engineering and PRE-manufacturing of products. Service customers (internal and external) with sales activities, including price quotations, order entry, returns and availability.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answering application and service-related questions using troubleshooting methods derived from experience and knowledge of TAI systems
• Developing and implementing all customer training courses
• Responsible for training Sales Representatives and OEM accounts
• Interaction with Research and Development, Manufacturing and Quality Control to relay problems and offer possible solutions
• Ability to travel with short notice
• Enter orders received via mail, fax, phone from customers, OEM distributors
• Initiate and/or process return authorization for incorrect material ordered, shipped or received
• Furnish customers with written quotations on products
• Provide exceptional customer service
• Respond to customer inquiries regarding delivery, literature requests, etc., ensure customer satisfaction
• Verify shipping and billing information on purchase orders
• Responsible for achieving technical support's quality and productivity measurements.
• Travel – 25% domestic travel

Education and/or Experience                                                   

 

• Bachelor's degree (B. A.) from four-year college or university; or two to three years related laboratory experience and technical knowledge with GC, VOC and/or TOC and/or training; or equivalent combination of education and experience.
• Computer Skills - The successful candidate will have knowledge of Microsoft Office Suite with exposure to Microsoft Dynamics AX ERP system being a plus.
• Physical Demands - While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision and depth perception.

All qualified applicants will receive consideration for employment without regard to race,color,religion,religious creed,gender,sexual orientation,gender identity,gender expression,transgender,pregnancy,marital status,national origin,ancestry,citizenship status,age,disability,protected Veteran Status,genetics or any other characteristic protected by applicable federal,state,or local law. If you need assistance or an accommodation while seeking employment,please email teledynerecruitment@teledyne.com or call (855)479-1480. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.