Teledyne Technologies

Technical Support Specialist

Job Locations US-NE-Omaha
Requisition ID
2020-13150
Company Name
Teledyne CETAC Technologies
Citizenship/Visa Requirement
No Restrictions

Company Overview

Teledyne CETAC Technologies is a worldwide leader in sample handling and sample introduction technologies for elemental analysis. Teledyne CETAC provides a comprehensive range of product based solutions for the analysis of elements in samples ranging from drinking water and high purity acids to radioactive waste. We develop, manufacture and market a family of products and services that provide essential solutions to customers around the globe.

 

We are taking applications for a Technical Support Specialist to join our team

Position Summary and Responsibilities

Summary: Provide technical support (75%), field service (25%), in-house and on-site repair, installation, training for customers, field service, sales representative and OEMs for all CETAC Laser Products. Provide feedback on engineering and PRE-manufacturing of products. Service customers (internal and external) w sales activities including price quotations, order entry, returns and availability. Service customers (internal and external) w service activities including service estimates, troubleshooting, service orders, project sales orders, scheduling information. Provide application support for products.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answer application and service-related questions using troubleshooting methods derived from experience and knowledge of CETAC Laser systems. (this may include International tech support at times)
  • Must be able to work independently, lift 35-55lbs if needed. 
  • Creates and edits user manuals, checklists, troubleshooting guides, etc.
  • Enter orders received via email, fax, phone in from customer, OEM distributors
  • Initiate and/or process return authorization for incorrect or defective material ordered, shipped or received.
  • Furnish customers with written quotation on parts/service
  • Provide exceptional customer service
  • Respond to customer inquiries regarding delivery literature requests, etc. ensuring customer satisfaction
  • Verify shipping and billing information or purchase orders.
  • Responsible for achieving technical supports quality and productivity measurements
  • Promote, sell and support service products
  • Ability to effectively interpret engineering drawings, technical manuals, videos, and documents for new system startup, certifications, and systems maintenance. 
  • Experience with Microsoft Word, Excel, PowerPoint
  • Schedule and complete installation, troubleshooting, repair and preventative maintenance at customer site (25%, over nights may be involved) on laser equipment including solid state, excimer and fusion diode and CO2 systems
  • Experience with multiple ICP-MS vendors and SW such as Qtegra, MassHunter and Syngistix.
  • Ability to travel w/ short notice
  • Uses and maintains manufacturing and test equipment.
  • Participate actively in the quality process including [project team involvement, problem solving, corrective and preventative actions and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.
  • Perform other duties as deemed necessary by management.

Qualifications

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or two to three years related laboratory experience and technical knowledge with Laser ablation and ICP-MS systems and/or training; or equivalent combination of education and experience.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk and reach with hand and arms. The employee must regularly lift and/or move up to 35-55 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles; explosives and risk of radiation. The noise level in the work environment is usually quiet.

Teledyne is an Affirmative Action/Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race,color,religion,religious creed,gender,sexual orientation,gender identity,gender expression,transgender,pregnancy,marital status,national origin,ancestry,citizenship status,age,disability,protected Veteran Status,genetics or any other characteristic protected by applicable federal,state,or local law. If you need assistance or an accommodation while seeking employment,please email teledynerecruitment@teledyne.com or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

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