Teledyne Technologies

  • Customer Service Representative

    Job Locations US-CA-El Segundo
    Requisition ID
    2019-12207
    Company Name
    Teledyne Controls
    Shift
    1st Shift - Morning
    Citizenship/Visa Requirement
    US Citizen/US National/Perm Resident/ Asylee/Refugee
    Internal Code (for CareerBuilder)
    #CB#
  • Company Overview

    Company Statement

    Since 1964, Teledyne Controls has been working closely with civil and military aircraft operators worldwide. The company counts over 300 airlines among its valued clients, including the world’s major carriers. We also work directly with the aircraft manufacturers, supplying products to the major OEMs, such as Airbus and Boeing. Fundamental to our success are our core values which include dedication to every employee and client’s success; Innovation that matters - for our company and for the world; Trust and personal responsibility in all relationships!

     

    Our adaptable suite of products include Data Acquisition & Management Systems, Wireless Data Transfer Systems, Flight Data Analysis & Investigation Solutions, Data Loading Solutions, Aircraft Network Systems. Combined together, these products provide comprehensive data management solutions that leverage aircraft data intelligence and create value for our customers.

     

    Are you looking to be part of a dynamic and growing organization?  Teledyne Controls is EveryWhereYouLook! and looking for the best available talent to support our growth.

    Position Summary and Responsibilities

    Teledyne Controls’ has an exciting opportunity as a Customer Service Representative in our Operations Group located in El Segundo, CA. The Customer Service Representative is responsible for professional level sales support and/or the selling of goods. Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. 

     

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    • Interface with customers via telephone and or e-mail regarding non-technical subjects and dispatch to Repair Station Personnel.
    • Send, receive and process customer facsimiles and e-mail traffic primarily involving status and service details.
    • Process new customer information in the repair station MAPICS database.
    • Provide quotation to customers in a timely manner.
    • Review warranty claims and determine status.
    • Review contract items specific to the repair station requirements for processing of customer articles.
    • Process packing lists and invoicing as well as Pro-forma invoices.
    • Perform data entry into a repair station entry log and print associated work orders such as airworthiness forms (8130), Maintenance Release forms and Certificate of Conformance as required.
    • Must be positive, proactive, and cordial, and remain calm and collected during high pressure situations involving customers, work load and inter office demands.
    • Perform general office clerical and administrative duties.
    • Comply with lean work methods and keep workspace in a clean and orderly manner.
    • Comply with all applicable Federal Aviation Regulations, ISO procedures, and Teledyne policy and procedures.

     

    Qualifications

     

    Required

    • Bachelor's degree (BA,BS) from four-year college or university in a related field and 2 years of directly related experience and/or training; or equivalent combination of education and experience
    • Expert communication and writing skills
    • Experience in Microsoft Office application tools: Outlook, Word, Excel, PowerPoint, Project
    • Ability to provide exceptional customer care and accurate data entry skills with attention to detail
    • Experience in electronic data processing
    • US Person 

    Preferred

    • Working experience with MAPICS strongly preferred

    Requirement

    Teledyne Controls requires that new hires complete a satisfactory background check and pre-employment drug test. 

     

    Company Benefits

    Medical, Dental, Vision Plans

    Life Insurance

    401(k) Plan

    Paid Sick Days

    Paid Holidays

    Tuition Reimbursement

    RideShare Program

    A variety of Employee Discounts

    Employee Wellness Program

    Continuous Professional Development

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