Teledyne Technologies

  • Field Service Engineer - US Midwest Region

    Job Locations US-NE-Omaha
    Requisition ID
    2019-11470
    Company Name
    Teledyne CETAC Technologies
    Shift
    1st Shift - Morning
    Citizenship/Visa Requirement
    No Restrictions
    Internal Code (for CareerBuilder)
    #CB#
  • Company Overview

    A worldwide leader in sample introduction and sample handling equipment for elemental analysis. Teledyne CETAC Technologies provides a comprehensive range of product based solutions for the analysis of elements in samples ranging from drinking water and high purity acids to radioactive waste.

    Our spectroscopy and automation groups develop, manufacture and market a family of products and services for c​​​​ustomers around the world, for use in every industry where rapid and accurate determination of trace element concentrations is required. ​

    Position Summary and Responsibilities

    Description of Role:

     

    Position will provide technical, applications, service, pre, and post-sales support for all product lines offered by TELEDYNE ADVANCED CHEMISTRY SYSTEMS accross the United States. This position will provide support to sales channels, customers, prospects, and OEM partners, as the situation warrants, in both pre- and post-sales functions. This position will be a focal point of technical contact for our sales channels, customers and OEM partners.

     

    Daily Duties:

     

    • providing post-sale technical support,
    • Conduct on-site installation of complex scientific equipment and follow testing procedures to ensure proper working order
    • Conduct on-site scheduled/planned maintenance visits
    • giving product demonstrations,
    • providing technical sales support,
    • providing customer training,
    • offering applications advice and consultation,
    • presentation of technical materials at conferences/seminars/sales visits,
    • instrument problem-solving, field repair and maintenance,
    • Complete and submit field service reports
    • Occasional assistance with technical marketing, as directed.
    • Performs other duties as deemed necessary by managementTeledyne Advanced Chemistry Systems’ US operation is relatively small and all our employees must necessarily wear many hats in order to provide the flexibility we require. As part of an expanding team, this role will, from time-to-time, be required to provide similar functions for other TELEDYNE Advanced Chemistry systems product lines, depending upon time and resource demands.

    Qualifications

    The successful candidate will possess the following qualifications, skills, knowledge and experience:

    Essential:

    • Degree in analytical chemistry, geochemistry or related field.
    • Knowledge and experience of the practical application of ICP-MS (and ICP-AES)
    • Knowledge and experience in laser ablation and the ability to quickly develop a deep and authoritative knowledge of the technique.
    • Excellent technical problem-solving/troubleshooting skills, with the ability to diagnose problems through systematic analysis
    • Knowledge and understanding of electronic reporting programs for completion of quotes and trip reports.
    • The ability to understand basic mechanical and electronic engineering concepts and to be able to fit and replace mechanical and electronic components in the field
    • Demonstrable excellence in interpersonal communication and the ability to build lasting relationships and collaborations
    • Drive, determination and enthusiasm
    • Experience in demonstrating, teaching, coaching
    • Ability to work independently and responsibly as a commercial professional
    • Ability to self-motivate and organize short-, medium- and long-term work plans
    • Excellent written and oral communications skills in English language
    • Ability to understand and clearly communicate product advantages and technical features
    • Ability to understand customer applications
    • Ability to create and confidently present commercial and scientific presentation materials in both open forum and face-to-face settings
    • High degree of computer proficiency, with literacy in typical Microsoft programs and general email/internet search tools

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