Teledyne Technologies

  • Sr. Product Support Engineer (Safety Sensitive Position)

    Job Locations US-CA-El Segundo
    Requisition ID
    2019-10243
    Company Name
    Teledyne Controls
    Citizenship/Visa Requirement
    US Citizen/US National/Perm Resident/ Asylee/Refugee
    Internal Code (for CareerBuilder)
    #CB#
  • Company Overview

    Company Statement

    Since 1964, Teledyne Controls has been working closely with civil and military aircraft operators worldwide. The company counts over 300 airlines among its valued clients, including the world’s major carriers. We also works directly with the aircraft manufacturers, supplying products to the major OEMs, such as Airbus and Boeing. Fundamental to our success are our core values which includes dedication to every employee and client’s success; Innovation that matters - for our company and for the world; Trust and personal responsibility in all relationships!

     

    Our adaptable suite of products include Data Acquisition & Management Systems, Wireless Data Transfer Systems, Flight Data Analysis & Investigation Solutions, Data Loading Solutions, Aircraft Network Systems, Aircraft Manufacturer and Supplier. Combined together, these products provide comprehensive data management solutions that leverage aircraft data intelligence and create value for our customers.

     

    Are you looking to be part of a dynamic and growing organization?  Teledyne Controls is EveryWhereYouLook! and looking for the best available talent to support our growth.

    Position Summary and Responsibilities

    Teledyne Controls is seeking an eager and motivated Sr. Product Support Engineer to provide direct engineering support to our customer base, providing all functional support necessary including addressing all technical inquiries from the customer and Field Engineers covering installations, operations, training, and documentation.

     

    Key Functions:

    • Serves as a focal contact for customer questions and field engineer support to answer questions regarding product lines as assigned.
    • May be assigned to supervise activities and functions of other Product Support engineers.
    • Provides engineering support to customers through the performance of projects such as on-site installation, fault troubleshooting, and training of complex equipment and systems.
    • Provides guidance on product entry into service, system integration support, and production optimization.
    • Attends Program Reviews and Change Review Boards to understand product roadmap development.
    • Enter documentation in CRM database, review, and track on a daily interval; providing updates to the customer and management. Assess progress and updates items as necessary.
    • Communicates and collaborates with other departments to solve complex issues involving various elements.
    • Seeks solution avenues to problems and assists customers to work through technical difficulties.
    • Assigned to moderate customer portal topics, forums, and knowledge-base data.
    • Receive customer feedback and escalate appropriately for future consideration. Oversees corrective action improvements and helps to design customer communication methods.
    • Continuously learning about product updates and new technologies.
    • Create Service Bulletins, CMM’s, and support troubleshooting in the El Segundo repair facility. Reviews content and serves as a reviewer before final release.
    • Conduct training to the Customers on operation and maintenance of Teledyne Controls’ Products. Standardize and evaluate effectiveness of training course curriculum.
    • Performing troubleshooting on an Aircraft to resolve the issue or procedure as required.
    • Aggregate Cases and/or Work Order data to evaluate trends in customer-reported problems that should be evaluated for potential investigations.  
    • Provides support by traveling to Customer sites, industry conferences as necessary.
    • Perform additional support/supervisory assignments as necessary.

    Qualifications

    Required:

    • Bachelor's degree (B. A.) in Engineering, applied Science or Aeronautical disciplines
    • Minimum ten (10) years of related experience and/or training; or equivalent combination of education and experience
    • Proficiency with Microsoft Office application tools: Outlook, Word, Excel, PowerPoint)
    • Able to enter, monitor and report on issues using a CRM Helpdesk tool
    • Clear and concise communication skills (verbal/written documentation) in the English language via telephone, email, cloud applications
    • Good interpersonal skills and a positive attitude that has obtained results on previous efforts where challenges and obstacles exist
    • This position requires up to 25% domestic travel and up to 15-20% International travel
    • Subject to FAA/DOT Program
    • Must be a U.S. Person due to iTAR restrictions  

    This is an FAA Safety sensitive position, which requires new hires under this program to pass a pre-employment FAA Drug screening.  All employees under this program will be subject to random FAA Drug and Alcohol testing throughout their employment at Teledyne Controls.

    Citizenship Requirements

    Due to the type of work at the facility and certain access restrictions, successful applicants must be a "U.S. Person" (US citizens, US nationals, lawful permanent residents, asylees or refugees).

    Teledyne is an Affirmative Action/Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race,color,religion,religious creed,gender,sexual orientation,gender identity,gender expression,transgender,pregnancy,marital status,national origin,ancestry,citizenship status,age,disability,protected Veteran Status,genetics or any other characteristic protected by applicable federal,state,or local law. ? If you need assistance or an accommodation while seeking employment,please email teledynerecruitment@teledyne.com or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

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